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1.Scope of Work
Work will be carried out as described in your quotation. Any changes to the scope must be agreed in writing by both parties.
2. Quotations & Pricing
Quotations are valid for 30 days unless otherwise stated. Prices are based on information provided and may change if conditions or requirements vary.
3. Booking & Deposit
A booking is confirmed once you accept our quotation (in writing or by email) and pay a 20% deposit. The deposit secures your start date and is non-refundable.
4. Cancellation (Before Work Starts)
• More than 14 days before start date: Deposit retained, no further charges.
• Within 14 days of start date: Deposit retained, plus any costs already incurred (materials, scaffolding, skips, labour, etc).
• Within 7 days of start date: 50% of the total quotation is payable (less deposit already paid).
5. Termination (After Work Has Started)
Either party may terminate the agreement with reasonable notice. If the Customer terminates after work has commenced, payment must be made for:
• All work completed up to the termination date, and
• Any costs already incurred (e.g. materials, scaffolding, labour). If Spence Roofing terminates due to unsafe conditions, non-payment, or other valid reasons, the same rules apply.
6. Payments
Final payment is due upon completion unless otherwise agreed in writing. Late payments may be subject to additional charges.
7. Access & Site Conditions
The Customer must provide safe and clear access to the property during agreed working hours. Delays caused by obstructions, restricted access, or other Customer-related issues may result in additional charges.
8. Waste & Debris
Removal Spence Roofing will remove waste and debris resulting from our work, unless otherwise stated in the quotation. Hazardous materials (e.g. asbestos) will be disposed of by licensed contractors only.
9. Warranties & Guarantees
Workmanship guarantees will be provided where specified in the quotation. Material warranties are subject to manufacturer terms. Guarantees do not cover damage caused by misuse, neglect, extreme weather, or work by third parties.
10. Delays & Force Majeure
Spence Roofing is not liable for delays caused by weather, material shortages, accidents, or other factors beyond our control.
11. Health & Safety
All work will be carried out in line with health & safety regulations. Customers must inform us of any known hazards (such as asbestos) before work begins.
12. Disputes
We aim to resolve disputes quickly and fairly. If necessary, disputes may be resolved through mediation or small claims court.
Note: These Terms & Conditions are publicly available for transparency. A copy is also provided with every quotation.