TERMS AND CONDITIONS OF BUSINESS
About Us
Spence Roofing – Lead Work Specialists provides roofing, lead work, repair and maintenance services to domestic and commercial customers. Our contact details are shown on all quotations, invoices and correspondence.
Quotations
All quotations are provided free of charge unless stated otherwise and are valid for 30 days from the date issued.
Quotations are based on a visual inspection only. Roofing works may uncover hidden defects that could not reasonably have been identified beforehand. If additional work is required, this will be explained to the customer and agreed before any further work is carried out.
Acceptance of Quotation
A quotation may be accepted verbally, in writing or by email. Once accepted, these Terms and Conditions apply to the agreed works.
Payments
For contracts of more than a minor value, payment terms will be as follows:
A deposit may be required to secure the booking and purchase materials. Any deposit requested will not exceed 20% of the total contract price.
Where staged payments are agreed, these will be clearly set out in advance and will reflect work completed and materials supplied to date.
The final 10% of the total contract price will be retained by the customer and will not be requested until at least 7 days after completion of the works, allowing time for the customer to confirm that the work has been completed satisfactorily.
All payment terms will be clearly stated on the quotation and invoice.
Cancellation Rights
If the customer is a private individual and agrees to the work without visiting our business premises (for example, where the quotation is agreed at the customer’s property, by email, or online), the customer has the right to cancel the contract within 14 days of acceptance.
Cancellation must be provided in writing by email or letter.
Any deposit paid will be refunded in full if the customer cancels within the 14-day cancellation period, unless work has started or materials have been ordered at the customer’s request.
If the customer asks us to start work within the 14-day cancellation period and later cancels, the customer will only be charged for work completed and any materials purchased specifically for their job up to the date of cancellation.
Start Dates and Delays
Start dates are agreed in good faith but may be subject to change due to weather conditions, access issues, material availability or other circumstances beyond our control.
We will keep the customer informed of any significant delays where reasonably possible.
Access and Safety
The customer must provide safe and reasonable access to the property during agreed working hours.
We reserve the right to suspend work if conditions are unsafe, including adverse weather or structural risks.
Any additional safety measures required, such as scaffolding, will be discussed and agreed in advance.
Existing Defects and Damage
We will take reasonable care to protect the customer’s property while carrying out works.
We are not responsible for defects or damage that existed prior to work commencing or that become apparent as a result of uncovering hidden issues.
Any damage caused directly by us will be rectified or resolved appropriately.
Standard of Work
All work will be carried out with reasonable care and skill in accordance with accepted industry standards.
Any workmanship guarantee will be clearly stated on the quotation or invoice.
Guarantees do not cover fair wear and tear, storm damage, lack of maintenance, or work carried out by third parties.
Data Protection
Customer information will be handled in accordance with UK data protection legislation and used only for quoting, carrying out works and invoicing.
Acceptance
By accepting a quotation, the customer confirms that they have read, understood and agreed to these Terms and Conditions.